Frequently Asked Questions

Everything you need to know about our professional 3D scanning solutions.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long does shipping take for 3D scanners?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and tracking information will be provided via email.

What is your return policy for electronics?

We offer a 30-day return policy for all 3DMakerpro devices. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.

Do 3DMakerpro scanners come with a warranty?

Yes, all our 3D scanners come with a standard 12-month manufacturer's warranty that covers hardware defects and technical malfunctions under normal use.

Is the scanning software included for free?

Absolutely. Every 3DMakerpro scanner includes access to our proprietary JMStudio software, which features free lifetime updates and no subscription fees.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes upon arrival.